Shipping Policy

We want to make your buying experience easy, safe and stress-free, as we ship high-quality products to customers globally, we would like you to please check all the local rules in your country about importing medicines from international pharmacies before placing an order.

How Long Does Delivery Take?

We are committed ensuring every package is delivered as fast as possible. We want to provide you a realistic estimated delivery timeframes to make sure you are aware of it:

• United States: 2 to 3 weeks.
• Other Countries: 3 to 4 weeks (Package sent to other countries can differ slightly depending on where you live).

Note: We are committed ensuring every package gets delivered to you as per the expected timeframes, but sometimes delays can occur due to public holidays, extreme weather or from local post office delays. We have not control to these events, but we are always here to help you.

Dispatching Orders

We work fast to make sure your package is safely on its way to you:

• The moment your payment goes through, our system automatically sends a full bill (invoice) to your email inbox.
• All packages are shipped out within 48 hours once your payment is confirmed.
• Once the package is shipped, we will inform you via email along with the tracking number.

Note: We request you to wait for 48 hours before you reach out to us about package is LIVE on the website as that s the normal processing time for the package to show updates.

Customs and Our Free Reshipment Promise

Every country has border officers (customs) who check incoming mail. Most of our packages pass through perfectly fine.

However, if local customs stop, hold, or seize your package, you do not have to worry or lose money. Because we are a trusted, fully established pharmacy, we offer a 100% Free Reshipment Guarantee. We will pack and send your entire order again for absolutely zero extra cost.

Lost or Damaged Packages

We make sure that every package is packed as per the standard shipping protocols, In rare cases, if you receive a package that is broken, if the package you received is opened or it gets lost in transit, you are requested to reach out to us immediately. We will look into and if there s really a problem, we will send you replacement package once the issue is confirmed.

Discreet and Private Packaging

We respect your privacy; hence we ship every single order in plain and simple boxes or bubble mailers.

• There are no pharmacy logos.
• There will be no medicine names written on the outside of the box.
• No one, not even your local postman or your neighbours will know what is inside the box.

Need Any Help? Contact Us!

For any questions about your package or if you need help with tracking your shipment, we are always ready to talk to you.

• Email Us: info@trustfirstmeds.com