Cancellation Policy

At Trust First Meds, we want to make everything easy and clear for you. We believe in being honest and upfront. This page explains exactly how you can cancel an order, when we might have to cancel an order, and how you get your money back.

How to cancel orders on our portal?

You can cancel your order and get all your money back at any time, but you must do it before we mail your package out.

• Our Shipping Rule: Once your payment is successful, our warehouse team packs and sends out your box within 48 hours.
• How to Contact Us: To cancel your order before it leaves our warehouse, you can quickly reach out to us using:
  • Our website Live Chat Support
  • Direct messages on WhatsApp
  • Writing a quick message to our customer support email
• If your package has been mailed already, we cannot stop, changed or cancel it.

In which cases does the cancellation policy work?

There are a few clear situations where an order is marked as cancelled. This can happen either from your side or from our side:

Cancellation due to product out of stock or warehouse emergency

We always do our best to fulfill every single order. However, if a medicine suddenly runs out of stock at the exact moment you buy it, or if we face a rare emergency inside our warehouse, we will cancel your order from our side.

• We will email you immediately to inform you.
• We will send a 100% full refund straight to your payment card right away.

Cancellation due to an incorrect delivery address

We request everyone, please double-check Home or Office address before submitting the details to make sure we mail it to the correct address.

• If your package is sent back because of the address you gave us was wrong, or because there was no one to pick it up, we will consider your order as cancelled.
• We cannot initiate a refund or ship your items again until we have the correct mailing address, Kindly contact our customer support to provide us the correct information.
• Incase, we send shipment for second time because the first address was wrong, you will have to pay for the new shipping cost.

Cancellation due to unpaid orders

Our payment checkout system is highly secure. If your payment fails, or if an online transaction error occurs and the money does not reach us, our system will automatically cancel the order.

How do we refund our cancelled orders?

When an order is successfully cancelled, we make sure your money returns to you safely and without any confusion.

• Direct to Your Card: We send your refund money directly back to the exact credit card, debit card, or account you used to pay us. We strictly do not pay refunds using cash or paper checks.
• Processing Time: We trigger the refund from our system immediately. However, please allow a few working days for your local bank to process the transfer and show the money back in your account balance.

What is not refunded back?

To keep our brand transparent, there are a few strict limits set by international shipping and safety laws that we must follow:

• Local Government Taxes: If your country s airport or local customs office charges any extra import taxes, fees, or duties to let your package in, you must pay them directly to them. We cannot refund these government charges.
• For your safety, we do not accept returns for any medicines once they have been delivered to your doorstep. We completely reject your cancellation or refund claim if the product safety seal is broken, if the medicine is used, or if there s any packaging tampering found. Our team’s check on product safety is final.